Effective Date: [07/07/2025]
At Meng Ming International, we stand behind the quality of the products we sell and aim to ensure our customers are satisfied with every purchase. If you are not fully satisfied, our return and refund policy outlines the conditions under which returns are accepted.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
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The item must be unused, unopened, and in the original packaging
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The return must be initiated within 7 days of receiving the item
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A valid proof of purchase or order number must be provided
Certain types of items (such as perishable goods, personal care items, or items marked “final sale”) may not be eligible for return. These restrictions will be clearly noted on the product page.
2. Return Process
To initiate a return, please contact our support team at:
📧 Email: sales@mengminginternational.com
🕒 Allow up to 2 business days for a response with return instructions.
Returns must be shipped back to the address provided by our customer service team. We recommend using a trackable shipping method.
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or damaged item).
3. Refunds
Once we receive and inspect your return:
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If approved, a refund will be processed to your original payment method
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Please allow 3–7 business days for the refund to reflect, depending on your bank or credit card provider
We will notify you by email once your refund has been issued.
4. Damaged or Incorrect Items
If you received a damaged or incorrect item, please notify us within 48 hours of delivery with photos of the product and packaging. We will replace the item or offer a refund at no additional cost.
5. Non-Returnable Items
The following items are non-returnable:
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Opened or used products
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Perishable goods
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Items marked “final sale”
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Gift cards
6. Contact Us
For return-related inquiries, contact:
📧 sales@mengminginternational.com
📞 +1 202 202 6720